Managed technical support for brokers
One technical team
across your stack.
When something breaks, brokers lose hours working out which vendor owns the problem. With relioops you get one team of named engineers for MetaTrader, CRM, risk, infrastructure and connectivity: one ticket queue, tracked incidents and a clear escalation path.
Answered by the team that built it
Your ticket reaches the engineers who deployed your server and wrote your integration, not a separate team reading a script.
One place for every issue
Platform, CRM, payments or infrastructure: it all goes to one queue. You never have to work out which vendor owns the problem first.
Every request tracked
Every request is a ticket with a status, an owner and a history. Chat wherever suits you; the record stays where it can be audited.
What our engineers see.
Environment health, the trace behind a slow request and ninety days of history per region.
How support works
Requests come in as tickets and are prioritised by severity. Each has an owner, a status and a written history, so a handover between engineers never restarts the conversation.
- Ticket-based technical support
- Named technical contacts on your account
- Severity triage and incident tracking
- Defined escalation path
- Written history on every request
What it covers
Your whole stack, not one product. If we deployed it, integrated it or built it, it is covered — including working out where a problem actually comes from.
- MetaTrader platform and environment support
- CRM and back-office support
- Live risk product support
- Infrastructure, network and DR support
- Bridge, gateway and connectivity support
- Integration, API and custom software support
How you reach us
The ticket system is the record. Where your engagement needs it, we also open a dedicated channel in your own workspace, so urgent questions do not wait for an email cycle.
- Ticket portal and email intake
- Dedicated Slack channel where the engagement warrants it
- Dedicated Microsoft Teams channel as an alternative
- Scheduled technical reviews
- Named contacts for planned work
Proactive monitoring
We monitor the environments we run, so many issues are raised by us before you notice them. Planned work — upgrades, certificate renewals, migrations — is scheduled around your trading hours.
- Monitoring and alerting on operated environments
- Incidents raised by us where we see them first
- Planned maintenance scheduled around trading hours
- Upgrade and patch planning
- Post-incident write-up on significant events
Watched continuously.
Service state and throughput across every environment we manage.
How the engagement is set up
- Intake
- Ticket portal and email, triaged by severity.
- Tracked
- Contacts
- Named engineers who know your configuration.
- Assigned
- Escalation
- Defined path with an owner at each step.
- Documented
- Direct channel
- Dedicated Slack or Microsoft Teams channel where warranted.
- Optional
- Coverage
- Platform, CRM, risk, infrastructure, connectivity and custom work.
- Whole stack
- Reviews
- Scheduled technical reviews and post-incident write-ups.
- Included
What it connects.
Reached through each system’s own interface, so nothing has to be replaced to be included.
Infrastructure
Deployed to your cloud account or ours, on managed components rather than bespoke ones.
Trading platforms
Accounts, groups, symbols and execution through the platform's own manager interface.
Marks shown are the property of their respective owners and indicate technical compatibility. They are not a claim of partnership or endorsement.
